Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at buddly.shop@outlook.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at buddly.shop@outlook.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.

14-Day Cooling-Off Period – European Union

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

As with the policy above, the item must be in the same condition as when you received it: unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at buddly.shop@outlook.com.